Never Miss a Notification from Illinois American Water

Update contact information today to help ensure receipt of emergency and general service alerts

BELLEVILLE, Ill., March 31, 2026 /PRNewswire/ -- Illinois American Water urges customers to update their contact information through its online customer portal, MyWater, in order to receive emergency alerts as well as non-urgent work taking place in their communities, including water main replacements, flushing or other planned maintenance.

"Illinois American Water is dedicated to providing safe, clean and reliable drinking water and wastewater services to the communities we serve," said Brian Eisenloeffel, Vice-President, Operations, Illinois American Water. "In case of an emergency or scheduled maintenance, such as system upgrades or flushing, it's important for customers to keep their contact information and notification preferences current. This helps ensure they receive timely alerts about any service disruptions."

Below are the ways customers can stay informed:

• Update contact information. You can choose to receive notifications via phone, text, or email (standard text, data, and phone rates may apply). Follow these three easy steps to keep your information and preferences up to date:
  
  • Log onto

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