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      Illinois American Water Launches Pilot Program to Connect Eligible Customers with Water and Wastewater Bill Discounts

      (PRNewsfoto/American Water)

      New text message outreach helps customers access available assistance program

      BELLEVILLE, Ill., April 6, 2026 /PRNewswire/ -- Illinois American Water is launching a pilot program to proactively identify and assist customers who may qualify for monthly water and/or wastewater bill discounts ranging between 10-80 percent. The effort aims to increase awareness of existing assistance programs and simplify the path to enrollment.

      Beginning in April, some customers may receive text messages from Promise, a trusted technology partner that supports utilities in connecting customers with bill assistance. The outreach helps eligible households begin the process of applying for Illinois American Water's Income-Based Discount Program.

      "Many customers who qualify for help may not realize support is available or may find the application process challenging," said Rebecca Losli, President, Illinois American Water. "This text messaging pilot in partnership with Promise offers a direct, convenient way for customers to quickly check their eligibility and access bill assistance."

      Program Overview

      Illinois American Waterʼs Income-Based Discount Program, which is administered by Dollar Energy Fund, provides monthly usage and service charge reductions of 10, 40, 65, or ...

      Full story available on Benzinga.com


      Source: Benzinga
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